Support Center

Quick Support

Discord Support

Get immediate help from our community and staff

Support Hours

Staff available daily:

09:00 - 00:00 WET (GMT+0)

Common Issues

Connection Issues

1. Verify your game files through Steam
2. Check if the server is under maintenance
3. Ensure you have the correct mods installed
4. Try restarting your game and Steam

Account Issues

1. Clear Steam browser cache
2. Verify your Steam account is online
3. Check if your account is linked correctly
4. Contact staff if you're experiencing login issues

Game-Related Issues

1. Update your game to the latest version
2. Subscribe to required workshop mods
3. Check server rules for allowed settings
4. Verify your graphics drivers are up to date

Support Ticket System

For issues requiring detailed attention, please create a support ticket:

Join our Discord server
Go to the #open-ticket channel
Click on "Open Ticket"
Follow the ticket template
Wait for staff response (usually within 2 hours)

Ticket Priority Levels:

High: Server crashes, widespread issues
Medium: Account issues, payment problems
Low: General questions, feature requests