Refund Policy

1. General Policy

SIGMA ARK strives to provide high-quality gaming services. However, we understand that there may be instances where a refund might be warranted. This policy outlines our refund procedures and eligibility criteria.

2. Digital Nature of Services

Please be aware that our services are primarily digital in nature, including:

• Server access subscriptions
• In-game benefits and items
• Digital currency or credits
• Premium server features

Due to the immediate delivery and activation of digital services, most purchases are considered final and non-refundable once activated or used.

3. Refund Eligibility

3.1 Eligible for Refund

• Unused subscription periods if cancelled within 24 hours of purchase
• Charges made without authorization (subject to verification)
• Services not delivered due to technical errors
• Duplicate charges for the same service

3.2 Not Eligible for Refund

• Used or activated digital items and benefits
• Subscription periods that have already begun
• Services cancelled after the 24-hour cooling-off period
• Purchases made in violation of our Terms of Service
• Services suspended due to rule violations

4. Refund Process

To request a refund:

1. Contact us through our Discord support channel or email
2. Provide your order/transaction ID
3. Explain the reason for your refund request
4. Include any relevant screenshots or evidence

Response timeframes:

• Initial response within 24 hours
• Decision within 3-5 business days
• Approved refunds processed within 5-10 business days

5. Payment Processing

When a refund is approved:

• Refunds are processed through the original payment method
• Processing times may vary depending on your payment provider
• Bank processing times are outside of our control
• Any associated benefits or services will be revoked

6. Special Circumstances

6.1 Server Issues

In cases of extended server downtime or technical issues:

• Service time may be extended to compensate for downtime
• Alternative compensation may be offered
• Partial refunds may be considered for extended outages

6.2 Account Bans

No refunds will be provided for:

• Accounts banned for rule violations
• Services terminated due to Terms of Service violations
• Voluntary account termination

7. Dispute Resolution

If you disagree with a refund decision:

• Submit an appeal through our Discord support channel
• Provide additional evidence or documentation
• Allow 5-7 business days for appeal review
• Senior staff decisions are final

8. Contact Information

For refund requests or questions about this policy, contact us through:

Email: support@sigmaark.com

Discord: discord.gg/sigmaark