Support Center

Get help and find solutions to common issues

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Support Hours

Staff available daily:

09:00 - 00:00 WET (GMT+0)

Common Issues

Connection Issues

  • 1. Verify your game files through Steam
  • 2. Check if the server is under maintenance
  • 3. Ensure you have the correct mods installed
  • 4. Try restarting your game and Steam

Account Issues

  • 1. Clear Steam browser cache
  • 2. Verify your Steam account is online
  • 3. Check if your account is linked correctly
  • 4. Contact staff if you're experiencing login issues

Game-Related Issues

  • 1. Update your game to the latest version
  • 2. Subscribe to required workshop mods
  • 3. Check server rules for allowed settings
  • 4. Verify your graphics drivers are up to date

Support Ticket System

For issues requiring detailed attention, please create a support ticket:

  1. Join our Discord server
  2. Go to the #open-ticket channel
  3. Click on "Open Ticket"
  4. Follow the ticket template
  5. Wait for staff response (usually within 2 hours)

Ticket Priority Levels:

  • High: Server crashes, widespread issues
  • Medium: Account issues, payment problems
  • Low: General questions, feature requests

Last updated: February 1, 2025